Clodo
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Terms of Service

Effective Date: February 1, 2025

Last Updated: December 1, 2025

Welcome to Clodo, a product of Astride Research, Inc. ("Company," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you and the Company governing your access to and use of our platform, website (clodo.ai), browser extension, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately.

1. Definitions

  • "User" refers to any individual or entity accessing or using our Services.
  • "Account" means a registered account created to access certain features of the Services.
  • "Content" includes text, images, audio, video, data, documents, messages, or any material uploaded, created, transmitted, or generated on or through our platform.
  • "User Content" refers to any Content that you submit, upload, or transmit through the Services.
  • "AI Features" refers to any artificial intelligence, machine learning, or automated features provided through the Services.
  • "Third-Party Platforms" refers to external services, websites, or applications that integrate with or are accessed through our Services.
  • "OAuth Integration" refers to third-party account connections, including but not limited to Google services.

2. Eligibility and Account Registration

  • You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services.
  • You agree to provide accurate, current, and complete information when creating an Account and to update such information as necessary.
  • You are solely responsible for maintaining the confidentiality of your Account credentials, including passwords and any connected OAuth accounts.
  • You are responsible for all activities that occur under your Account, whether or not authorized by you.
  • You agree to notify us immediately of any unauthorized use of your Account or any other breach of security.

3. Use of Services

  • You agree to use the Services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
  • You shall not use the Services to engage in any activity that is illegal, fraudulent, harmful, or violates the rights of any third party.
  • You shall not attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services.
  • You shall not interfere with or disrupt the integrity or performance of the Services or the data contained therein.
  • You shall not use any automated means, including bots, scrapers, or crawlers, to access the Services except as expressly permitted by us or through features we provide.
  • We reserve the right to modify, suspend, or terminate the Services or your access thereto at any time, with or without notice, for any reason.

4. Prohibited Uses

You agree not to use the Services for any unlawful, harmful, or abusive purpose. Without limiting the generality of the foregoing, you shall not:

  • Use the Services to engage in any criminal activity, including but not limited to fraud, identity theft, money laundering, or trafficking.
  • Use the Services to harass, stalk, threaten, abuse, defame, or intimidate any person.
  • Use the Services to send spam, unsolicited communications, or bulk messages in violation of applicable anti-spam laws.
  • Use the Services to impersonate any person or entity, or falsely represent your affiliation with any person or entity.
  • Use the Services to collect, harvest, or store personal information about others without their consent or in violation of applicable privacy laws.
  • Use the Services to transmit any viruses, malware, or other malicious code.
  • Use the Services to infringe upon the intellectual property rights of any third party.
  • Use the Services to discriminate against any person based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic.
  • Use the Services in any manner that violates applicable export control laws, sanctions, or trade regulations.
  • Use the Services to circumvent, disable, or interfere with any security features or access controls.
  • Use the Services in any way that could damage, disable, overburden, or impair our systems or infrastructure.
  • Use the Services in any manner that we determine, in our sole discretion, to be harmful to other users, third parties, or the Company.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including but not limited to terminating the violator's Account, reporting them to law enforcement authorities, and pursuing civil remedies.

5. Browser Extension

Our browser extension ("Clodo Copilot") is subject to the Google Chrome Web Store Developer Program Policies and operates in accordance with the data practices disclosed in our Chrome Web Store listing. By installing and using the browser extension, you acknowledge that you have reviewed the data collection disclosures in the Chrome Web Store listing and consent to such data collection. The browser extension may collect data including, but not limited to, personally identifiable information, personal communications, user activity, and website content as described in the Chrome Web Store listing.

6. Third-Party Platform Compliance

Our Services may interact with or be used in connection with Third-Party Platforms, including but not limited to social media platforms, email services, CRM systems, and other external services. You acknowledge and agree that:

  • Your use of any Third-Party Platform through or in connection with our Services is subject to that platform's terms of service, acceptable use policies, and community guidelines.
  • You are solely responsible for ensuring that your use of our Services complies with all applicable Third-Party Platform terms and policies.
  • We are not affiliated with, endorsed by, or responsible for any Third-Party Platform.
  • Third-Party Platforms may take corrective action against your account, including but not limited to warnings, restrictions, suspensions, or permanent bans, based on your activities.
  • We are not liable for any corrective action, penalties, account restrictions, suspensions, bans, or other consequences imposed by any Third-Party Platform arising from or related to your use of our Services.
  • You release and hold harmless the Company from any and all claims, damages, losses, or liabilities arising from actions taken by Third-Party Platforms against you or your accounts.

7. OAuth Authorization and Third-Party Services

By connecting third-party services (such as Google) through OAuth or similar authorization mechanisms, you:

  • Authorize us to access and use your third-party account data as permitted by the granted scopes and permissions.
  • Grant us permission to perform actions on your behalf, including but not limited to sending emails, creating calendar events, reading messages, and managing contacts.
  • Acknowledge that you are responsible for the security of your third-party accounts and for reviewing and managing the permissions you grant.
  • Understand that we access third-party services in real-time and that our ability to provide certain features depends on continued authorization and availability of those services.
  • Agree that your use of third-party services through our platform is also subject to the terms and privacy policies of those third-party services.
  • Acknowledge that we are not responsible for any issues, limitations, changes, or disruptions to third-party services that may affect our Services.

8. Voice AI and Calling Features

If you use our voice AI, calling, or telephony features, you acknowledge and agree to the following:

  • Recording Consent: Certain features may record telephone calls and other audio communications. You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording and consent requirements. You represent and warrant that you will only use call recording features in jurisdictions that permit one-party consent recording, or that you will obtain all necessary consents from all parties to any recorded call as required by applicable law.
  • Do Not Call Compliance: You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), state Do Not Call (DNC) laws, and all other applicable telemarketing and telecommunications regulations. You represent and warrant that you will only contact individuals who have provided their phone number to you and have consented to be contacted, and that you will respect all Do Not Call registries and opt-out requests.
  • Lawful Use: You shall not use voice AI or calling features to harass, threaten, deceive, or defraud any person, or for any unlawful purpose.
  • Liability: You accept full responsibility and liability for your use of voice AI and calling features. You release and hold harmless the Company from any and all claims, damages, losses, fines, penalties, or liabilities arising from your use of these features, including but not limited to violations of recording consent laws, TCPA, DNC laws, or other telecommunications regulations.

9. AI Features and Generated Content

Our Services include AI-powered features for, including but not limited to:

  • Lead management, qualification, and scoring
  • Message composition, suggestions, and autocomplete
  • Document analysis and processing
  • Content generation and recommendations
  • Analytics and insights

By using AI Features, you acknowledge and agree that:

  • AI-generated content is provided "as is" without warranties of any kind regarding accuracy, completeness, reliability, or fitness for a particular purpose.
  • You are solely responsible for reviewing, verifying, and approving any AI-generated content before use or distribution.
  • AI Features may produce errors, inaccuracies, or inappropriate content, and human oversight is required.
  • You accept full responsibility for any decisions made or actions taken based on AI-generated content or insights.
  • We may use data from your use of the Services to improve, train, and develop our machine learning models and AI systems, and you consent to such use.
  • You release and hold harmless the Company from any liability arising from AI-generated content or your reliance thereon.

10. User Content and Licenses

  • You retain ownership of User Content that you submit through the Services.
  • By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with providing and improving the Services, including for machine learning and AI training purposes.
  • You represent and warrant that you have all necessary rights to submit User Content and to grant the foregoing license, and that User Content does not infringe any third-party rights.
  • We may remove or disable access to any User Content that we determine, in our sole discretion, violates these Terms or applicable law.

11. Payment and Billing

  • Certain features of the Services require payment of fees. By subscribing to paid features, you agree to pay all applicable fees as described at the time of purchase.
  • Payments must be made via credit card or other accepted payment methods. You authorize us to charge your payment method for all fees incurred.
  • Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). Your subscription will automatically renew unless you cancel before the renewal date.
  • All payments are final. No refunds will be issued under any circumstances, including but not limited to partial use, dissatisfaction, account termination, or service modifications.
  • We reserve the right to change our pricing at any time. Price changes will be communicated in advance and will apply to subsequent billing periods.

12. Intellectual Property

  • The Services, including all software, content, designs, logos, trademarks, and other materials, are owned by or licensed to the Company and are protected by intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose, subject to these Terms.
  • You shall not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Services or any component thereof without our prior written consent.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY, AND THAT THE COMPANY WOULD NOT PROVIDE THE SERVICES WITHOUT SUCH LIMITATIONS.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third-party rights, including Third-Party Platform terms of service; (e) your User Content; (f) your use of AI Features or reliance on AI-generated content; (g) your use of voice AI or calling features, including any violations of recording consent laws or telecommunications regulations; or (h) any claim that your actions caused damage to a third party.

16. Release of Claims

You hereby release and forever discharge the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from any and all claims, demands, damages, losses, liabilities, costs, and causes of action of any kind, whether known or unknown, arising out of or related to your use of the Services. This release includes, but is not limited to, claims arising from: AI-generated content, third-party platform actions or penalties, data processing activities, voice AI or calling features, and any other aspect of the Services. If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

17. Termination

  • We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.
  • You may terminate your Account at any time by contacting us or using Account settings, if available.
  • Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.
  • We are not liable for any termination of your access to the Services.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

  • Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, rather than in court. The arbitration shall be conducted by a single arbitrator in San Francisco, California, or another mutually agreed location.
  • Class Action Waiver: You agree that any arbitration or proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
  • Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

All disputes shall be resolved exclusively with Astride Research, Inc.

19. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
  • Notices: We may provide notices to you by email to the address associated with your Account or by posting on the Services. You may provide notices to us at hello@clodo.ai.
  • Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

20. Corporate Structure

Astride Research, Inc. operates as a Corporation incorporated in Delaware. As such, the shareholders, directors, officers, and employees are not personally liable for any debts, obligations, or liabilities of the Company.

21. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.

22. Document Types Supported

For document analysis features, Clodo currently supports and will attempt to analyze certain document types as designated within the applicable features. Unsupported document types may not be processed or may produce limited results. The specific document types supported are subject to change at our discretion.

23. Contact Information

If you have any questions about these Terms, please contact us at:

Astride Research, Inc. (d/b/a Clodo)
Email: hello@clodo.ai
Website: clodo.ai

Real Estate Customers

The following additional terms apply to users who use our Services for real estate-related purposes, including but not limited to real estate agents, brokers, and professionals:

  • Professional Responsibility: You are solely responsible for ensuring that your use of the Services complies with all applicable real estate laws, regulations, and professional standards, including but not limited to the Real Estate Settlement Procedures Act (RESPA), state real estate licensing laws, Multiple Listing Service (MLS) rules, National Association of Realtors (NAR) Code of Ethics, and any other applicable professional or industry standards.
  • Disclosure Documents: For disclosure document analysis features, Clodo currently supports certain document types including Hazard Disclosures, Inspection Reports, and Seller Disclosures. Documents pertaining to Homeowners' Associations, including Covenants, Conditions, and Restrictions (CC&Rs), and other similar documents may not be fully supported or analyzed.
  • No Professional Advice: The Services do not constitute legal, financial, tax, or professional real estate advice. AI-generated insights, analyses, and recommendations are for informational purposes only and should not be relied upon as a substitute for professional advice from qualified attorneys, accountants, or real estate professionals.
  • Accuracy Disclaimer: While we strive to provide accurate analysis of real estate documents, you acknowledge that AI-powered analysis may contain errors or omissions. You are solely responsible for independently verifying all information and analyses before relying on them or presenting them to clients or other parties.
  • Client Communications: You are solely responsible for the accuracy and appropriateness of any communications sent to clients or third parties using our Services. You shall not misrepresent AI-generated content as your own professional analysis without appropriate disclosure.
  • MLS and Data Compliance: If you use the Services in connection with MLS data or property listings, you are responsible for compliance with all applicable MLS rules and data usage policies.
  • Liability Release: You release and hold harmless the Company from any liability arising from your use of the Services for real estate purposes, including but not limited to errors in document analysis, reliance on AI-generated content, professional licensing issues, or complaints from clients, regulatory bodies, or professional associations.

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.

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