Clodo
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Privacy Policy

Effective Date: February 1, 2025

Last Updated: December 1, 2025

Welcome to Clodo, a product of Astride Research, Inc. ("Company," "we," "our," or "us"). This Privacy Policy ("Policy") explains how we collect, use, store, process, and protect your personal information when you access our platform, website (clodo.ai), browser extension, mobile applications, and related services (collectively, the "Services"). By using our Services, you consent to the collection and use of your information as described in this Policy. If you do not agree to this Policy, you must discontinue use of the Services immediately.

1. Information We Collect

We collect various categories of information to provide and improve our Services. The types of information we collect include, but are not limited to:

  • Personal Information: Name, email address, phone number, mailing address, payment and billing details, and any other information you provide when creating an account, making a purchase, or communicating with us.
  • Account and Authentication Information: We store your account credentials, OAuth tokens and permissions for connected third-party services (such as Google), and session data necessary to authenticate and authorize your use of the Services.
  • User Activity and Behavioral Data: We collect data regarding your interactions with the Services, including but not limited to keystrokes, mouse movements, clicks, scroll behavior, text input, page views, navigation patterns, feature usage, and any other user activity that occurs while using our Services or browser extension.
  • Communications and Content: We collect and store communications you send or receive through our Services, including emails, messages, chat transcripts, call recordings, call transcripts, and any content you create, upload, or transmit using our platform.
  • Lead and Contact Data: Information about leads, prospects, and contacts that you import, create, or manage within our CRM and lead management features, including names, email addresses, phone numbers, job titles, company information, social media profiles, and any associated notes or tags.
  • Device and Technical Information: Browser type and version, operating system, device identifiers, IP address, referring URLs, and other technical data necessary to deliver and optimize the Services.
  • Third-Party Enrichment Data: We may supplement user-provided data with information obtained from third-party data providers and enrichment services to enhance lead profiles, company information, and other business intelligence features.
  • Usage Logs and Analytics: Server logs, API call records, error logs, performance metrics, and other diagnostic data used for debugging, system improvement, and security monitoring.

2. Browser Extension Data Collection

Our browser extension ("Clodo Copilot") collects data as disclosed in the Chrome Web Store listing and in accordance with applicable Google Chrome Web Store policies. By installing and using the browser extension, you acknowledge and consent to the collection of data categories including, but not limited to: personally identifiable information, personal communications, user activity (such as network monitoring, clicks, mouse position, scroll behavior, and keystroke logging), and website content (such as text, images, sounds, videos, and hyperlinks). The specific data practices for the browser extension are detailed in our Chrome Web Store listing at https://chromewebstore.google.com/detail/clodo-copilot-ai-for-link/ahcikciiiaefbgeocfegjegmhejollme. The browser extension operates in compliance with Google's Chrome Web Store Developer Program Policies.

3. Use of Information

We use the collected information for the following purposes:

  • To provide, operate, maintain, and improve our Services, including AI-powered features for lead management, message composition, qualification scoring, and outreach automation.
  • To enable integrations with third-party platforms, including real-time access to connected services such as Gmail and Google Calendar for sending emails, reading email content, and creating calendar events on your behalf.
  • To process transactions, manage subscriptions, and send billing-related communications.
  • To personalize your experience, provide customer support, and respond to your inquiries.
  • To generate AI-powered content, recommendations, insights, and analytics.
  • To improve, train, develop, and enhance our machine learning models, algorithms, and artificial intelligence systems. We take reasonable measures to protect personally identifiable information when using data for model improvement and training purposes.
  • To detect, prevent, and address fraud, security incidents, and technical issues.
  • To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
  • To send you updates, marketing communications, and other information that may be of interest to you, subject to your communication preferences.

4. Data Storage and Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You acknowledge and accept the inherent risks associated with transmitting information over the Internet and using cloud-based services.

OAuth Integration: For connected third-party services, OAuth tokens are used to authenticate and authorize access. We store account information and granted permissions necessary to enable integrations. You are responsible for the security of your connected third-party accounts.

5. Third-Party Services and Integrations

Our Services integrate with various third-party platforms and service providers to enhance functionality:

  • Google Services: Gmail and Google Calendar APIs for email communication and appointment scheduling. We access these services in real-time to perform operations on your behalf as authorized.
  • Data Enrichment Providers: We use third-party data providers to supplement and enrich lead and company information.
  • Voice AI Providers: We integrate with third-party voice AI platforms for call handling, recording, and transcription services.
  • Payment Processors: We use Stripe and other payment processors for secure payment processing.
  • Email Delivery Services: We use third-party email service providers for reliable email delivery.
  • Analytics and Monitoring: We use analytics and monitoring tools to understand usage patterns and improve our Services.

Your use of third-party services through our platform is subject to those third parties' respective terms of service and privacy policies. We are not responsible for the privacy practices or content of third-party services.

6. OAuth Permissions and Scope

When you connect third-party accounts (such as Google), we request specific permissions necessary to provide our Services. These permissions may include:

  • Email Access: To read, compose, send, and manage emails on your behalf for lead management and communication features.
  • Calendar Access: To view, create, and manage calendar events for scheduling and appointment features.

We access these services in real-time when needed for specific operations. You can revoke these permissions at any time through your third-party account settings (e.g., Google Account settings). Revoking permissions may limit or disable certain features of our Services.

7. Machine Learning and AI Systems

Our Services utilize machine learning models and artificial intelligence systems to provide features such as content generation, lead qualification, message suggestions, and analytics. We may use data collected through the Services, including user-generated content and interaction data, to improve, train, and develop our machine learning models and AI systems. We take reasonable efforts to protect personally identifiable information when processing data for these purposes. By using our Services, you acknowledge and consent to the use of your data for machine learning and AI improvement purposes, and you release us from any liability arising from such use.

8. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, subject to confidentiality obligations.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: In other circumstances where you have provided explicit consent to share your information.

9. User Rights

Subject to applicable law, you may have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate personal data.
  • The right to request deletion of your personal data, subject to certain exceptions.
  • The right to revoke OAuth permissions through your connected third-party account settings.
  • The right to opt out of marketing communications.
  • The right to request a copy of your data in a portable format.
  • The right to object to certain processing activities.

To exercise these rights, please contact us at hello@clodo.ai. We will respond to your request in accordance with applicable law. We may require verification of your identity before processing your request.

10. Data Retention

We retain your personal data for as long as necessary to provide our Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the purposes for which it is processed. Upon account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction. By using our Services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your personal data remains protected in accordance with this Policy.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@clodo.ai, and we will take steps to delete such information.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under California law. To exercise your California privacy rights, please contact us at hello@clodo.ai.

14. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our Services, remember your preferences, and improve your experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

15. Limitation of Liability

To the maximum extent permitted by applicable law, you acknowledge and agree that your use of the Services and the collection, use, and processing of your data as described in this Policy is at your own risk. We shall not be liable for any damages, losses, or claims arising from or related to the collection, use, storage, processing, or disclosure of your data, including but not limited to any unauthorized access, data breaches, or errors in data processing. By using our Services, you release and hold harmless the Company, its officers, directors, employees, agents, and affiliates from any and all liability arising from or related to this Policy or our data practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Policy.

17. Dispute Resolution

All disputes arising from or relating to this Privacy Policy shall be resolved exclusively in accordance with the dispute resolution provisions set forth in our Terms of Service, including binding arbitration where applicable.

18. Corporate Structure

Astride Research, Inc. operates as a Corporation. As such, the shareholders, directors, officers, and employees are not personally liable for any debts, obligations, or liabilities of the Company.

19. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Astride Research, Inc. (d/b/a Clodo)
Email: hello@clodo.ai
Website: clodo.ai

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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